Publications
Observation, Analysis, and Recommendations for ND Management Reviews (W88-0/Mk5 ALT 370 Program Report)
Progress and status reviews allow teams to provide updates and targeted information designed to inform the customer of progress and to help the customer understand current risks and challenges. Both presenters and the customer should have well-calibrated expectations for the level of content and information. However, what needs to be covered in systems-level management reviews can too often be poorly defined. These unclear expectations can lead teams to overpreparing or attempting to guess what information the customer considers as most critical. This aspect of the review process is stressful, disruptive, and bad for morale – and time spent overpreparing reports is time spent not focusing on the technical work necessary to stay on schedule. To define and address these issues, this report was designed to observe various aspects of development program coordination and review activities for NNSA and Navy customers, and then to conduct unbiased, independent Human Factors observation and analysis from an outside perspective. The report concludes with suggestions and recommendations for improving the efficiency of information flow related to reviews, with the goals of increasing productivity and benefitting both Sandia and the customer.