Publications

National Hurricane Program Hurricane Evacuation Study Tool End-User Engagement and Usability Analysis

Hernandez, Patricia M.; Burks, Lynne S.; John, Charles J.; Miller, Trisha H.; Teclemariam, Nerayo P.

The Hurricane Evacuation Study (HES) Tool prototype is a key component of the Federal Emergency Management Agency (FEMA) National Hurricane Program (NHP) Technology Modernization (TM) effort. To ensure the HES Tool captured the necessary capabilities and functionality, engagement with potential end-users and key stakeholders was considered a priority throughout development. Pilot studies with representatives from North Carolina and New York City were done to validate the HES Tool process with their current HES undertaking. These pilot studies let the development of additional capabilities and feedback on the needs of diverse regions. A usability study was carried out with key stakeholders identified by NHP leadership through individualized sessions with identified personnel. The results showed the value of the HES Tool compared to the current process as well as key issues that must be addressed to ensure a final transition.