Publications
Demonstrating the Value of Human Factors for Process Design in a Controlled Experiment
A controlled between-groups experiment was conducted to demonstrate the value of human factors for process design. Most evidence to convey the benefits of human factors is derived from reactive studies of existing flawed systems designed with little or no human factors involvement. Controlled experiments conducted explicitly to demonstrate the benefits of human factors have been scarce since the 1990s. Further, most previous research focused on product or interface design as opposed to process design. The present study was designed to fill these research gaps. Toward that end, 24 Sandia National Laboratories employees completed a simple visual inspection task simulating receipt inspection. The experimental group process was designed to conform to human factors and visual inspection principles, whereas the control group process was designed without consideration of such principles. Results indicated the experimental group exhibited superior performance accuracy, lower workload, and more favorable usability ratings as compared to the control group. Given the differences observed in the simple task used in the present study, the author concluded that incorporating human factors should have even greater benefits for complex products and processes. The study provides evidence to help human factors practitioners revitalize the critical message regarding the benefits of human factors involvement for a new generation of designers.