Publications

A Generalized Framework for Modeling Next Generation 911 Implementations

Kelic, Andjelka; Aamir, Munaf S.; Kelic, Andjelka; Jrad, Ahmad M.; Mitchell, Roger M.

This document summarizes the current state of Sandia 911 modeling capabilities and then addresses key aspects of Next Generation 911 (NG911) architectures for expansion of existing models. Analysis of three NG911 implementations was used to inform heuristics ,associated key data requirements, and assumptions needed to capture NG911 architectures in the existing models. Modeling of NG911 necessitates careful consideration of its complexity and the diversity of implementations. Draft heuristics for constructing NG911 models are pres ented based on the analysis along with a summary of current challenges and ways to improve future NG911 modeling efforts. We found that NG911 relies on E nhanced 911 (E911) assets such as 911 selective routers to route calls originating from traditional tel ephony service which are a majority of 911 calls. We also found that the diversity and transitional nature of NG911 implementations necessitates significant and frequent data collection to ensure that adequate model s are available for crisis action support.